Frequently asked questions
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We accept PDF, AI (Adobe Illustrator), PSD (Photoshop), and high-resolution JPG or PNG files. PDF is our preferred format as it preserves fonts, colours, and layout accurately. Please ensure your file is set to CMYK colour mode and at least 300 DPI resolution for sharp print quality.
If you are unsure, feel free to send us your file first and our team will advise accordingly.
We require a minimum 3mm bleed on all sides beyond your artwork’s trim size. This prevents unwanted white borders after cutting. Please also keep all important text and design elements at least 3mm inside the trim line (safe zone) to avoid being cropped during the trimming process.
Our team can provide a print-ready template upon request.
Yes, we offer basic design assistance for simple layout adjustments. For full design services, we work with trusted design partners and can refer you accordingly. Simply contact us at sales@siangheng.com.sg or call +65 6744 6665 to discuss your requirements.
We recommend converting your file to CMYK before submission, as RGB colours can shift when converted to print. Some vibrant RGB colours — particularly bright blues and greens — may appear slightly different in print. If you submit an RGB file, we will convert it to CMYK but we cannot guarantee an exact colour match to your screen.
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Frequently asked questions
You’ve got the idea, we’ve got the tools—design your custom clothing with our free design assets:
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sales@siangheng.com.sg
Standard turnaround is 3 to 5 working days after artwork confirmation. Certain products such as digital prints may be ready in 1 to 2 working days. Large volume offset printing or products requiring special finishing may take longer.
If you have an urgent deadline, please contact us and we will do our best to accommodate your timeline.
We offer both self-collection and delivery. Self-collection is available at our office at Blk 3027 Ubi Road 1 #04-132/144, Singapore 408720, Monday to Friday 9am–6:30pm.
Delivery is available at an additional charge depending on your order size and location. Please discuss delivery arrangements with us when placing your order.
Turnaround time starts only after we have received your confirmed, print-ready artwork and full payment. If artwork revisions are required, the clock restarts from the point of final artwork approval. We will keep you updated throughout the process.
Yes. Once your order is confirmed, our team will update you at key milestones — artwork confirmation, production start, and when your order is ready. You can also contact us directly at sales@siangheng.com.sg or +65 6744 6665 for a status update at any time.
Currently we serve primarily within Singapore. For overseas enquiries, please contact us and we will advise on feasibility and shipping arrangements on a case-by-case basis.
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Frequently asked questions
You can get instant pricing for our standard products directly on our website — simply select your product, size, material, and quantity to see the price. For custom sizes, special finishes, or large volume orders not listed online, please contact us at sales@siangheng.com.sg or call +65 6744 6665 for a tailored quotation.
We accept bank transfer (PayNow, FAST), cheque, and cash payment. Online orders can be paid via our website checkout. Full payment is required before production commences. Please retain your payment receipt as proof of payment.
Prices listed on our website are exclusive of GST (9%). GST will be added at checkout. A GST invoice will be provided upon request for business customers who require it for their records.
Yes, our pricing is tiered — the more you print, the lower the unit cost. Volume discounts are built into our pricing structure. For very large orders or repeat business, please contact us directly to discuss pricing and we will do our best to offer competitive rates.
Siang Heng Printing Services offers a comprehensive range of printing solutions including flyers, namecards, stickers, banners, brochures, posters, letterheads, packaging, signages, and more. We handle both small quantity digital prints and large volume offset printing.
Founded in 1986, we serve businesses of all sizes across Singapore including corporate clients such as Amazon, SIA, DBS, Meta, and Google.
Minimum order quantities vary by product. For most digital print products such as flyers, brochures, and posters, we accept orders from as low as 50 pieces. For offset printing, minimums are typically higher. Please check the individual product page for specific quantity options, or contact us for custom quantities.
We take quality seriously and check every order before dispatch. If there is a print defect or error on our part, please contact us within 3 working days of receiving your order with photos of the issue. We will assess the situation and work with you to resolve it, which may include a reprint.
Please note that we are unable to offer refunds or reprints for errors in customer-submitted artwork that were approved prior to printing.
For large volume orders, we can arrange a printed proof or colour sample at an additional cost. This is recommended for first-time orders, colour-critical jobs, or special materials. Please request this when placing your order. For standard digital print orders in small quantities, a proof is generally not necessary.